Focus: system
Services that are geared toward the system. These aim to keep the system as a whole capable of fulfilling its intended purpose. They include:
- Global availability and efficient supply of spare parts
- Transparent handling of repairs together with suppli-ers
- Preliminary acceptance in-house, commissioning and acceptance at the customer's site
- Preventive maintenance, inspection, calibration, plus – on request –regular service visits
- General overhaul and modernization of the system, updating and upgrading of components
Focus: production
In the case of these services, the system is viewed from the perspective of overall production. The priority is to maintain operation and minimize production downtimes.
- Help desk for telephone support in the event of faults available on +41 41 662 74 54 (1st level support)
- Technical support for more detailed analyses (2nd level support) with R&D (3rd level support)
- Dispatch of a service technician in an emergency
- Remote access for telediagnosis and corrections
- Express delivery of spare parts if urgently required
- Used part replacement service including return of the old parts
- Production support for problems during operation, following commissioning, or in the event of new operators