The General Terms and Conditions (GTC) set out below apply to all services and products offered on the leister.com website. The website is operated by Leister AG, responsible for the technical operation and content of the website, and F. Jannone AG (+41 31 960 90 60), responsible for all e-commerce activities.
GTC F. Jannone AG
We accept returns as well as exchanges of products – including both defective and non-defective items. This return policy applies exclusively to customers residing in Switzerland.
An extended return period is not offered. The standard timeframe for returns or exchanges is 14 days from the date of receipt. Returns are only accepted for products that are in like-new condition.
Once the returned goods have been received and inspected, a refund will be issued within 14 days. A restocking fee of 20% of the product price will be applied to returns. Refunds are generally processed via the same payment method used for the original transaction, unless otherwise agreed.
Returns can be made in-store or by mail. Please note that the cost of the return shipping label must be covered by the customer.