Leister products are developed exclusively with high-quality materials, manufactured in Switzerland and tested several times before delivery. They should offer the owner added value and provide reliable service for many years. Nevertheless, it can happen that Leister products fail and need to be repaired.
Fast Leister product repairs in the country of use
All specialists who complete repairs are trained and certified in Switzerland
Use of original Leister spare parts and suitable repair tools
Repaired products are checked for quality and adjusted professionally
Rental service for replacement products to prevent downtime
If your Leister product shows functional defects during the warranty period, the issue will be taken care of, free of charge. Warranty claims do not exist for wearing parts, such as heating elements. Furthermore, warranty claims are void if the Leister product has been improperly installed, used or modified by the customer or third parties. If repairs or modifications to the unit have not been carried out by a company of the Leister Group or a service partner certified by Leister, the warranty claims are also void.
If your Leister product has a functional defect after the warranty period has expired, you have the option of having the Leister product repaired by our specialists at the responsible national subsidiary or by an official Leister service partner at your premises. In this case, we will offer you an estimate or adhere to the cost limit you have provided. If the repair cannot be carried out within the cost limit, we reserve the right to make an offer.
You are the proud owner of several Leister products and can fall back on another Leister product in the event of a repair or you can rent a replacement product. In both cases the shipping option is a good choice for you. Based on the services of your preferred shipping partner, you can set the shipment at your location and receive it back at the desired destination after the repair is completed.
In addition to shipping your Leister product, you can take it directly to one of our specialist if you work or live close to the location of the Leister national subsidiary responsible for your country or an official Leister service partner. As soon as the repair is complete, you will be contacted to pick up your Leister product or, on request, your Leister product will be sent to you.
In order to treat all our customers equally and with the usual Leister quality, we do not prioritize repair orders. The incoming orders are recorded and processed by our specialists one after the other.
The choice of the repair option is always up to you.
A repair takes one week on average, excluding shipping. However, the duration of repairs is subject to strong seasonal fluctuations, as we usually receive more orders during the summer months.
Our specialists may need to order a specific spare part from Leister’s headquarters to repair your Leister product. This can lead to a longer repair time.
If the repair takes longer than expected, we offer a rental service at all locations of the Leister national subsidiary and with select official Leister service partners. Please note that we cannot cover the entire Leister product portfolio with the rental service. Your local Leister specialist would be happy to inform you about your options to bridge the repair gap.