Consulting Laser Technology
We support your laser plastic welding efforts for your company. This means that we provide you with advice for your specific application - from design to the optimum welding process and machine installation.
Application laboratory for laser process and material tests
Rental equipment for tests or as temporary solution
Support in the design and selection of the suitable joining geometry
Service at a glance
Our Customer Support offers you various services to ensure that you can operate your laser welding systems in a long-term, cost-effective and efficient manner. In order to meet as many of our customers' needs as possible, our services have a modular structure.
These services focus on maintaining operations and minimizing production downtime:
- Assembly, commissioning at the customer's premises
- Helpdesk for telephone support in case of malfunctions via (1st Level Support)
- technical support for more detailed analyses (2nd level support) with R&D (3rd level support)
- Sending a service technician
- Remote access for remote diagnosis and corrections
- Express delivery of spare parts
- Repairs
- preventive maintenance, inspection, calibration
- general overhaul and modernization of the system, update and upgrade of components
- Exchange service for used parts
- Production support in case of problems during operation, after commissioning or with a new operator
In effort to enable efficient production with our systems, we support you with the following services:
- Maintenance contracts with defined services and response times
- Training courses to impart theoretical and practical knowledge about operation, maintenance, setup, calibration, spare parts, etc.
- Proposal of an individual basic package of spare parts for new plants, so that anything needed is available on short notice
- Taking over all activities during machine relocations - from shutdown to recommissioning
Carsten Wenzlau works as Head of the Laser Plastic Welding Business Line at Leister Technologies AG. He is the appropriate contact person for the laser plastic welding product range. Carsten advises customers on the appropriate laser system for their specific application.
Services
